Admin Excellence
Creating Exceptional Patient Experiences & Fuller Practitioner Diaries
Register Your InterestInvestment: $385 inc. GST — one ticket, full access
The Problem
Your admin team is not
"just reception."
For too long, allied health admin training has been an afterthought. Answer the phone. Book the appointment. Smile at the front desk. But clinic owners who are thriving know the truth: admin is one of the most powerful and under-utilised growth levers in the business.
Every conversation your admin team has either builds trust or creates friction. This course changes how your team sees their role — and gives them the tools to back it up.
Exceptional patient care does not start in the treatment room. It starts at the very first interaction.Dr Jade Scott — Founder, GrowthRx
What You'll Learn
Practical skills your team
can use immediately
Why admin is central to clinic growth
Understand the direct commercial impact admin conversations have on patient retention, practitioner utilisation, and business performance. Shift how your team sees their role.
How to map the full patient journey
Walk through every stage — from first enquiry to rebooking — and learn how each touchpoint either builds confidence or creates friction that loses patients.
How to create trust from the very first interaction
Use warmth, clarity and simple language to reduce patient uncertainty and convert enquiries into confirmed bookings.
Practical scripting for better conversations
Get real scripts for new patient bookings, practitioner matching, rebooking, cancellations, handling nervous patients, and using social proof — without feeling salesy.
How to protect the diary when plans change
Move from passive cancellation responses to supportive rescheduling conversations that keep patients in care and practitioners' diaries full.
How to create a front desk experience patients remember
The small, consistent behaviours — a warm greeting, a remembered name, a specific farewell — that become the big things in patient loyalty and retention.
Your Presenters
Delivered by people who have
built it from the inside
Dr Jade Scott
Founder, GrowthRx & Western Region Health
With more than 20 years of experience building, scaling and leading allied health teams, Jade brings a practical, human and commercially grounded approach to private practice growth. Through GrowthRx, she has educated thousands of clinic owners, practitioners and leaders. In this session Jade introduces the strategic importance of admin excellence and why your front desk team is one of the most important growth levers in a modern clinic.
Amanda Chandler
Chief of Operations, Western Region Health
Amanda has worked alongside Jade at WRH and GrowthRx for more than ten years. She began her career in administration before training in clinical Pilates and osteopathy, then moving into operations leadership — giving her a rare, complete view of the clinic ecosystem from front desk to treatment room. She has played a key role in building the patient experience standards, admin systems and training processes behind one of Australia's leading allied health clinics.
What's Included
Everything your team needs
in one affordable session
Who This Is For
Built for every person
at the front of the clinic
Whether your team is brand new or highly experienced, this session delivers practical tools, real language and mindset shifts they can use from day one.
Investment
Simple, affordable,
immediately useful.
Can't attend live? No problem. All registered attendees receive the full session recording after the event.
Date to be confirmed. Register now and we'll notify you as soon as the live date is released.
